Return Policy

Returns

Our policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. No signs of wear and tear, no makeup or present stains from trying the garment on (this includes hats), free from animal hair/scent, or cigarette smoke.  It must also be in the original packaging. 

We do not offer refunds ONLY IN-STORE CREDIT. The system that we use does not allow us to do exchanges and be able to print a shipping label. You must place an order for us to have a label to print for your exchange. IN-STORE credit DOES NOT expire. 

Non-returnable items:
•All Jewelry (including Authentic Turquoise), Sale Items, Story Sale or Flash Sale 

To complete your return, we require a receipt or proof of purchase. 

Shipping
To return your product, you should mail your product to: 672 County Road 513 Gainesville Missouri US 65655

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance such as Route. We don’t guarantee that we will receive your returned item.

We highly recommend that you purchase insurance for your product when being shipped to you. We offer Route at checkout for our costumers. 

Contact TheRustyTrailer@yahoo.com